"No, no. That's—that's fine. Really," Martin assures. "Really, it's...fine."

How many ways can he repeat himself? He decides not to try, and instead just takes off his jacket and exchanges it for the hand-trolley. Unlike some people he had no idea who he'd be running into today, so an old T-shirt and jeans can be honestly said to be his typical outfit for this sort of work.

"I've had clients that were less ready to go. It's fine."